Frequently Asked Questions

Yes you can track the current location of your order by clicking on the Tracking URL link you received in the tracking update email we send you, or by copying the Tracking Number and pasting it into our Order Tracking page on our website.

Yes you can, however this will depend on the individual product. Some items only come with standard shipping while others offer faster shipping options. To check if the item you are interested in offers a faster shipping option, just click on the shipping options in either the product page or in the checkout.

Yes our stores stock availability is live and stock availability can be viewed below the price of the product on product pages.

Coupons can be applied to your order on either the Cart Page, or by clicking on the blue bar at the top of the Checkout Page.

Unfortunately we don’t currently allow back orders on our store due to the unpredictability of stock availability due to the COVID-19 pandemic. We have experienced significant delays in receiving some products and we would rather not make you wait extended periods of time to receive an item. If there is a “Out of Stock” product that you really would like to order, please either check back periodically to check the stock availability or Contact Us to see if we can provide you with any further information on the availability of the product.

Yes we do offer PayPal as a payment option.  Your order can be paid either as a PayPal full instant payment, or PayPal Pay in 4.

Unfortunately Klixxmart does not currently accept payments using cryptocurrencies.

Unfortunately KlixxMart does not accept payment by escrow. However if you are looking for an alternative to escrow, we recommend you pay by PayPal which offers 100% Buyer Protection.

Yes, we accept payments using Google Pay or Apple Pay.

Unfortunately we are not able to make any changes to an order once it has been placed or cancel it once it has been shipped. We’re happy to assist you in cancelling an order before it has shipped. If you have received an email confirming your order has been shipped, it can not be cancelled.

We’re so sorry to hear the item you ordered from us is not operating as you expected! In the unlikely event that you have received an item that is defective, please notify us immediately. We will work with you to arrange a return, replacement, or a refund.

Defective items must be reported within 14 days of receipt. All product defects should be reported by going to your account dashboard  and selecting the Request Refund button against the order or item you wish to return for a refund.

To ensure speedy resolution of the issue, please supply us with images or videos of the defect, so our returns team can evaluate and rectify the issue for you as quickly as possible.

We’re so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged, please notify us immediately. We will work with you to arrange a return, replacement, or a refund.

Damaged items must be reported within 14 days of receipt. All product defects should be reported by going to your account dashboard  and selecting the Request Refund button against the order or item you wish to return for a refund.

To ensure speedy resolution of the issue, please supply us with images or videos of the damaged product(s), so our returns team can evaluate and rectify the issue for you as quickly as possible.

We’re so sorry to hear you received an item that you didn’t order! In the unlikely event that you have received an incorrect item, please notify us immediately. We will work with you to arrange a return, replacement, or a refund.

Incorrect items must be reported within 14 days of receipt. All incorrect items should be reported by going to your account dashboard  and selecting the Request Refund button against the order or item you wish to return for a refund.

To ensure speedy resolution of the issue, please supply us with images or videos of the incorrect item, so our returns team can evaluate and rectify the issue for you as quickly as possible.

Unfortunately orders can not be collected from our warehouse as we store and ship different products across multiple warehouses across the US for greater delivery efficiencies. We are only able to offer shipping to your preferred delivery location at this time.

Yes and No. To find out if the product you are interested in purchasing attracts a shipping fee, just click on the shipping method options available for the product. Some products come with free shipping, others have a shipping fee depending on local availability.

We currently only ship to contiguous United States locations, so if you are anywhere in the contiguous United States – yes we can ship to you.

Unfortunately we can not deliver to Post Office Boxes at this time.

After your payment is verified, it takes up to 24 hours to then process and ship your order. This does not include weekends or public holidays. Purchases made after 9am PDT, will not be shipped out until the next business day. If you order after 9am on a Friday, your order will likely not be shipped until the following Monday.

All estimated delivery times are shown on every product page, in the cart and at checkout. Please note these times are estimations only based on typical delivery times to you area. Delivery may take longer or shorter depending on factors affecting delivery services.

You can track the current location of your order by clicking on the Tracking URL link you received in your Tracking Update email, or by pasting the Tracking Number in to the Order Tracking page of our website.

You can track the current location of your order by clicking on the Tracking URL link you received in your Tracking Update email, or by pasting the Tracking Number in to the Order Tracking page of our website.

The majority of products KlixxMart offer are shipped from within the United States. We do sometimes source from overseas suppliers including those based in China.

Yes you can return a product if you change your mind. You will have 14 days from receiving the product to submit a request for refund. This can be done by clicking on the Request Refund button against the order shown in your account dashboard. Please Note: all shipping costs for change of mind returns are the responsibility of you the customer. Further information about returns can be found by viewing our Refund & Returns Policy page.

Yes,  but this will depend on the product concerned. We may just offer you a refund or send you a replacement if the cost of returning the product is greater than the cost of the product. Please submit a Refund Request by clicking on the Request Refund button against the order shown in your account dashboard, so that we can evaluate how we will proceed. Further information about returns can be found by viewing our Refund & Returns Policy page.

Generally KlixxMart will cover the cost of returning the product to our warehouse if the product  needs to be returned to us. The exception to this is change of mind returns, in this case it is the responsibility of the customer to pay all return shipping costs. Further information about returns can be found by viewing our Refund & Returns Policy page.

Yes, we will refund you your initial shipping costs on products that arrived to you either damaged or defective. Please note: If you require a replacement, we will charge you shipping again on products where shipping is applicable in order to ship the replacement to you. Further information about returns can be found by viewing our Refund & Returns Policy page.